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Terms of Service

Effective May 12, 2026

These Terms of Service (“Terms”) are a binding agreement between you and Hyper Chimp Solutions LLC, the operator of Visible Office (“Visible Office,” “we,” “us,” or “our”). They govern your access to and use of the Visible Office website, applications, APIs, and related services (collectively, the “Service”). By creating an account, clicking “I agree,” or otherwise using the Service, you accept these Terms.

1. The Service

Visible Office is a customer-relationship and front-office platform that helps small businesses manage contacts, conversations, tickets, and AI-assisted workflows. We may update, improve, or modify features at any time. We will give reasonable notice of changes that materially reduce functionality you depend on.

2. Accounts and eligibility

You must be at least 18 years old (or the age of legal majority in your jurisdiction) and able to form a binding contract to use the Service. You are responsible for the accuracy of the information you provide, for all activity under your account, and for keeping your credentials secure. Notify us immediately at security@visibleoffices.com if you suspect unauthorized access.

3. Acceptable use

You agree not to:

  • Use the Service for anything illegal, harmful, deceptive, or infringing;
  • Send unsolicited bulk messages, spam, or any communication that violates the TCPA, CAN-SPAM, CASL, GDPR, or any applicable law;
  • Upload malware, attempt to breach security, probe for vulnerabilities without authorization, or interfere with other users’ access;
  • Reverse-engineer, scrape at scale, or build a competing product from the Service;
  • Resell, sublicense, or expose the Service to third parties outside your workspace without our written consent.

We may suspend or terminate accounts that violate these rules, with or without notice depending on severity.

4. Subscriptions and billing

Paid plans renew automatically at the end of each billing cycle (monthly or annual) at the then-current price unless you cancel before renewal. Fees are non-refundable except where required by law or expressly stated. You can cancel at any time from your account settings; cancellation takes effect at the end of the current billing period. We may change pricing with at least 30 days’ notice for the next renewal cycle.

5. SMS / text-message program

When you provide your mobile number and opt in to receive text messages from Visible Office (during sign-up, in-product preferences, or by texting a keyword to our number), you consent to receive recurring transactional and service text messages from us. The program covers messages such as account alerts, ticket and appointment notifications, customer-service replies, billing notices, security messages, and one-time passcodes.

Message frequency varies based on your account activity and notification settings, and is generally fewer than 2,000 messages per month. Message and data rates may apply from your mobile carrier. Carriers (including but not limited to AT&T, T-Mobile, Verizon, and their affiliates) are not liable for delayed or undelivered messages.

Reply HELP at any time for help, or contact us at support@visibleoffices.com. Reply STOP at any time to cancel; you will receive one confirmation message and no further texts. To re-subscribe, opt back in through your account settings.

Consent to receive text messages is not a condition of any purchase. See our Privacy Policy for how we handle mobile information. No mobile information collected through this program will be shared with third parties or affiliates for marketing or promotional purposes.

6. Customer data

You retain all rights in the content, contacts, communications, and other data you submit to the Service (“Customer Data”). You grant us a limited, worldwide, non-exclusive license to host, process, transmit, and display Customer Data solely to provide and improve the Service for you. You represent that you have all rights and consents necessary to submit Customer Data, including any personal information of third parties (such as your contacts), and to allow us to process it for you.

7. AI features

The Service includes AI-assisted features (drafting, summarization, voice agents, automation). AI output may be inaccurate, incomplete, or inappropriate for a given situation. You are responsible for reviewing and approving AI-generated content before it is sent to your customers or used in decisions that affect them. We do not use the contents of your communications to train general-purpose AI models that serve other customers.

8. Intellectual property

The Service, including its software, design, branding, and documentation, is owned by Hyper Chimp Solutions LLC and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms. All rights not expressly granted are reserved.

9. Third-party services

The Service integrates with third-party platforms (telephony, email, calendar, payments, AI providers, etc.). Your use of those third-party services is governed by their own terms and privacy policies. We are not responsible for third-party services and do not endorse them.

10. Disclaimer of warranties

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, or meet your specific requirements.

11. Limitation of liability

To the fullest extent permitted by law, in no event will Hyper Chimp Solutions LLC, its affiliates, officers, employees, or agents be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, or business opportunities, arising out of or related to the Service. Our total aggregate liability for any claim arising out of or related to these Terms or the Service is limited to the greater of (a) the fees you paid us in the twelve months preceding the claim, or (b) one hundred U.S. dollars (US$100).

12. Indemnification

You agree to defend, indemnify, and hold harmless Hyper Chimp Solutions LLC and its affiliates from any third-party claim arising out of (a) your use of the Service in violation of these Terms or applicable law, (b) Customer Data you submit, including any communications you send through the Service, or (c) your violation of any third party’s rights.

13. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, create risk for us or other users, or fail to pay fees when due. Upon termination, your license to use the Service ends. Sections that by their nature should survive (including 6, 8, 10, 11, 12, and 14) will survive termination.

14. Governing law and disputes

These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in Sacramento County, California, and you consent to personal jurisdiction there. Either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual-property rights.

15. Changes to these Terms

We may update these Terms from time to time. When we make material changes we will update the “Effective” date above and, where appropriate, notify you by email or in-product notice. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

16. Contact

Questions about these Terms? Reach us at legal@visibleoffices.com or by mail at:

Hyper Chimp Solutions LLC
d/b/a Visible Office
2108 N Street, #9804
Sacramento, CA 95816
United States